Refund policy

Return and Refund Policy

  • 30-Day Return Window: You have 30 days from your purchase date to request a return or refund.
  • Refund Processing: Refunds are processed within 36 hours but might take 8-10 business days to appear in your account.
  • Shipping Costs: Refunds exclude shipping costs and are returned to the original payment method.

Return Shipping Instructions

  1. Packaging: Use the original packaging if possible.
  2. Email Request: Send your return request to customerservice@lydabeauty.com.
  3. Prepare Package: Remove old labels, attach the new return label (note: we don’t provide return shipping labels).
  4. Ship It: Drop off at your local USPS. Keep your receipt as proof.

Terms and Conditions of Purchase

  • Order Acceptance: Your order is subject to our acceptance, and we reserve the right to decline orders.
  • Order Cancellation: We may cancel orders for reasons like payment issues or stock unavailability.

Pricing Policy

  • Changes and Corrections: Prices are subject to change. We correct pricing errors as soon as we discover them.

Order Processing and Tracking

  • Processing Time: Most orders are processed within 48 hours, excluding weekends.
  • Tracking: Once shipped, you'll receive a tracking number for your order.

Order Cancellations Explained

  • Possible Reasons: Unavailability, payment issues, accidental duplicates, or per your request.
  • Refund Method: Refunds are credited back to the original payment method.

Handling Damaged Items

  • Report Damage: Email us at customerservice@lydabeauty.com with details if your order arrives damaged.

Accuracy of Product Information

  • Color Variance: Actual product colors may vary from online images.

Force Majeure Clause

  • Uncontrollable Events: We’re not liable for delays caused by events beyond our control, like natural disasters.

Disclaimer of Warranties and Limitation of Liability

  • No Implied Warranties: We don’t offer implied warranties on product performance.
  • Liability Cap: Our liability for any issue is limited to the purchase price you paid.

Governing Law and Jurisdiction

  • Applicable Law: Our agreement is governed by California law.
  • Legal Proceedings: Any disputes will be handled in the courts of Orange County, California.

Severability of Terms

  • Validity of Remaining Terms: If any term is found invalid, the rest remain in effect.
  • Interactive Features for Improved Navigation